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Analytics and integration with the database. For the medical center, we connected 20 mobile numbers with multi-channel support for each number. The sales department employees received MCN Telecom SIM cards with SIP trunk support, and we added their numbers to the customer's IP PBX. Thus, managers ...

Thus, in most cases, candidates knew in advance that they would not come to the interview, but did not inform about it for their own reasons (because they did not consider it necessary to inform, or because they did not have the opportunity to do so). Or they forgot about the appointed time. In both ...

In conditions where it is necessary to fight for every client, it is extremely important to constantly conduct marketing activities: develop promotions, monitor and strengthen customer loyalty. Our customer has decided to increase activity in this direction. Finding a solution There are several ways ...

Results Since 2018, Vedisoft has connected several hundred entrepreneurs who were not previously familiar with Internet telephony to the Telephonist service via MCN Telecom multi-channel numbers. Thanks to special tariff conditions and high signal quality, newly connected subscribers have stable ...

This is how onboarding works in most sales departments, but it fails to take into account two important points: firstly, the quality of the first calls, as a rule, leaves much to be desired, and this negatively affects the customer experience of individuals, and secondly, there is no opportunity to ...

Here is the menu, what exactly would you like to order?" Client: "Please give me one chat to communicate with clients." API: "Service, please make one chat" Server: "No problem, here it is, take it." API: "Client, the order is ready, adding chat to your functions" For any API, there is detailed ...

Using the paid Call Recording and Call Transcription features available when connecting the PBX, the senior call center manager manually monitored the quality of calls. The greatest attention was paid to the conversations of new operators; as for the main team, when checking their work, the ...

It’s also a good idea to use nurturing techniques . This means feeding your leads with relevant content, such as blog posts, case studies, or webinars. By offering valuable content, you build trust and guide them through their buying journey. Using data analysis tools is essential to optimize your ...

Once the data is collected, it is essential to make adjustments to your strategies based on the information obtained. This may involve: Optimizing the channels used to generate leads Personalization of messages based on customer segments Re-evaluating deployed automation tools and technologies ...