There were often cases when clients

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This is how onboarding works in most sales departments, but it fails to take into account two important points: firstly, the quality of the first calls, as a rule, leaves much to be desired, and this negatively affects the customer experience of individuals, and secondly, there is no opportunity to learn how to manage communication directly during the conversation, and not after the fact in simulated conditions. Using the example of the use of the Prompter function by an online school for the development of soft skills, we will show how you can improve the training of new employees in telephone sales. Features of the MCN Telecom client The main sales channel for the online school is communication by phone. The product is complex, requires thoughtful and detailed study, all employees work remotely.



Due to the specifics of the product and organizational uruguay whatsapp number data 5 million difficulties, paid training for new managers could take up to two weeks, and the first productive calls were often made only by the end of the first week of calling. were so dissatisfied with the communication after the first calls that they reacted very negatively to subsequent attempts to contact them. The company decided to connect the Prompter so that experienced employees could help newcomers right during the conversation. Let's tell you what came out of it. Finding a solution First of all, an employee responsible for monitoring calls was appointed from among the most experienced and effective sales managers. Then, in the personal account of the MCN Telecom Virtual PBX, the Prompter option was enabled for his internal number.