Because the capacity of each classroom and each course differed, it was necessary to manage a huge number of remaining seat patterns, and everything was done manually. Some summer-only courses quickly reach capacity, and when the number of applications reaches capacity, they stop accepting applications and contact each classroom. In order to streamline the management of remaining seats for each course and reduce the workload of those in charge, they introduced the remaining seat management function of the CRM system "Synergy!" Measures taken with the CRM system The summer-only course for "Dora Kids" accepts applications from new customers as well as existing members.
For this reason, customers who came in through various uk telegram database channels such as the website, web ads, and flyers were directed to a web form in the CRM system. In addition, we automated the management of remaining seats in accordance with the capacity of each course using the CRM system. When a customer completes the application procedure on the web form, the number of remaining seats is automatically updated according to the capacity of each course, and applications are no longer accepted once the capacity is reached.
Benefits gained from CRM system By introducing the CRM system, we were able to reduce our workload. By automating the management of remaining seats, the remaining seat status is reflected in the web form in a timely manner, so we can operate without missing opportunities to attract customers. As you can see, CRM systems are equipped with various functions for customer management, which can also streamline web form-related tasks. Please refer to the following article for the company's case study on CRM system implementation, including the optimization of web form applications.
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